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✓ Do this while waiting
- Wait behind the roadside barrier or well away from traffic
- Keep hazard lights on and your phone available
× Avoid these actions
- Do not stand between the vehicle and moving traffic
- Do not open the fuel system or touch hot components
◎Have this ready when help arrivesShare your pinned location, license plate, vehicle type, and symptoms before it stopped.
✓ Do this while waiting
- Turn off lights, air conditioning, and unnecessary electronics
- Wait in a safe position away from moving traffic
× Avoid these actions
- Do not bridge battery terminals with metal objects
- Do not smoke or create sparks near the battery
◎Have this ready when help arrivesPrepare the vehicle location, plate number, model year, and a battery photo if safe.
✓ Do this while waiting
- Use hazard lights and place a warning device well behind the vehicle
- Wait on the side away from moving traffic
× Avoid these actions
- Do not remain in the vehicle if it is exposed to collision risk
- Do not change a tire on a slope or unstable surface
◎Have this ready when help arrivesShare your location, vehicle type, tire size, and whether a spare tire is available.
✓ Do this while waiting
- Unplug sensitive devices and leave one light switched on
- Use a flashlight instead of candles or open flames
× Avoid these actions
- Do not repair outdoor wiring or utility equipment yourself
- Avoid repeatedly opening refrigerators and freezers
◎Have this ready when help arrivesPrepare your address, electricity customer number, and the time the outage began.
✓ Do this while waiting
- Leave the smoky area and warn everyone nearby
- Only switch off the breaker if it can be reached safely
× Avoid these actions
- Never use water on an electrical fire
- Do not reset the breaker before the system is inspected
◎Have this ready when help arrivesTell responders where the breaker and sparks are, and whether anyone is injured.
✓ Do this while waiting
- Move electrical items and valuables away if it is safe
- Use towels or containers to limit water spreading
× Avoid these actions
- Do not enter water near sockets or electrical wiring
- Do not dismantle a pipe that is still pressurized
◎Have this ready when help arrivesPhotograph the burst, water meter, and damage for the plumber or insurer.
✓ Do this while waiting
- Wait in a well-lit public place and notify someone you trust
- Use a locksmith who provides a price and verifies identity
× Avoid these actions
- Do not publicly post that the property is empty
- Do not hand over original documents or other access codes
◎Have this ready when help arrivesPrepare proof of access and a photo of the lock so the locksmith brings the right tools.
✓ Do this while waiting
- Monitor transactions and save evidence of anything unfamiliar
- Only use the bank’s official app, website, or hotline
× Avoid these actions
- Do not open links sent by someone claiming to be bank staff
- Never disclose an OTP, PIN, or password
◎Have this ready when help arrivesPrepare identification, the last four card digits, and when you noticed the loss.
✓ Do this while waiting
- Keep the modem powered and ventilated after restarting it once
- Use mobile data for important communication if available
× Avoid these actions
- Do not bend, splice, or look into a fiber-optic connector
- Do not repeatedly power-cycle the modem
◎Have this ready when help arrivesPrepare the customer number, registered phone number, and a photo of modem lights.
✓ Do this while waiting
- Use hazard lights and move people behind a barrier or away from traffic
- Share your pinned location and keep your phone available
× Avoid these actions
- Do not stand between the vehicle and moving traffic
- Do not restart the car if there is smoke, a fuel smell, or an unusual noise
◎Have this ready when help arrivesPrepare the plate number, vehicle type, direction of travel, and symptoms before the car stopped.
✓ Do this while waiting
- Keep the modem dry and ventilated, and restart it only once
- Use mobile data for essential communication if available
× Avoid these actions
- Do not dismantle the modem or fibre connector
- Do not share your Wi-Fi password on an unverified support page
◎Have this ready when help arrivesNote the affected devices, modem light status, customer number, and installation address.
✓ Do this while waiting
- Close the lid and warn others not to flush again
- Dry any overflow from the floor to prevent slips
× Avoid these actions
- Do not keep flushing or mix multiple chemicals
- Do not reach into the blockage without protection
◎Have this ready when help arrivesTell the technician when it started, the water level, and whether a foreign object may be involved.
✓ Do this while waiting
- Close the tap’s isolation valve and dry the wet floor
- Place a container under the leak to reduce slipping and damage
× Avoid these actions
- Do not overtighten or dismantle a pressurized connection
- Do not touch wet areas near electrical outlets
◎Have this ready when help arrivesPhotograph the leak, identify the tap type, and confirm whether the local valve works.
✓ Do this while waiting
- Close the main valve if it can be reached without entering water
- Move electrical items and valuables away if safe
× Avoid these actions
- Do not enter water near outlets or electrical equipment
- Do not break into a wall or dismantle a pressurized pipe
◎Have this ready when help arrivesRecord the location, start time, severity, and water-meter status for the plumber.
✓ Do this while waiting
- Contact the bank through its official app, website, or hotline
- Preserve suspicious messages, login alerts, and transaction records
× Avoid these actions
- Do not disclose an OTP, PIN, or password to an incoming caller
- Do not install an app or grant remote access at a stranger’s request
◎Have this ready when help arrivesPrepare when you noticed the issue, related transactions, contact numbers, and identification.
