Slow Internet or Wi-Fi — what should you check?

Quick checks before you call

• Is only one device affected, or are all devices offline?
• Does the modem have power, is the Wi-Fi name visible, and what do the Internet or LOS lights show?
• Is there a local power outage or a visibly loose, bent, or damaged cable?

What can you do?

1. Turn Wi-Fi off and on again on the affected device
2. Restart the modem once and wait for its normal lights
3. Check power and network cables without removing the fibre connector
4. Note the account number, address, and light status before contacting the provider

Still need help?

Do not continue if you are unsure. Find a qualified provider near you for safe assistance.