Power loss in one room or floor — what should you do?

Quick checks before you call

• Does the issue affect the whole home or only one room, socket, or appliance?
• Is there smoke, a burning smell, sparking, or water near electricity?
• Has the breaker tripped, or are wiring and sockets unusually hot?

What can you do?

1. Disconnect the affected circuit only if it is safe to reach
2. Unplug the affected appliance and do not keep switching it on
3. Record the location, time, and symptoms before calling for help
4. Call 114 if there is smoke, fire, or a fire risk

Still need help?

Do not continue if you are unsure. Find a qualified provider near you for safe assistance.