📱 Telecommunications

Internet outage — check and report a fault

Check your equipment before reporting the problem to your provider.

📍 Area: Detecting your location…

Quick checks before you call

  • Is the modem LOS light red?
  • Are all devices offline?
  • Is there a local power outage?

What can you do?

  1. Restart the modem once
  2. Check for loose cables
  3. Report the fault if the LOS light remains red

Still need help?

Do not continue if you are unsure. Find a qualified provider near you for safe assistance.

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SOS247 assistant

What happened?

Tell me what happened. I will suggest a safe next step and nearby help.

For immediate danger, call emergency services first. SOS247 does not automatically dispatch help.