Wi-Fi will not connect — what should you check first?

Quick checks before you call

• Is only one device affected, or are all devices offline?
• Is the Wi-Fi name visible and is the modem powered on?
• Is the Internet or LOS light red, off, or blinking unusually?

What can you do?

1. Turn Wi-Fi off and on again on the affected device
2. Restart the modem once and wait for all normal lights to return
3. Check the power and network cables without opening the modem
4. Contact your provider or a Wi-Fi technician if the issue continues

Still need help?

Do not continue if you are unsure. Find a qualified provider near you for safe assistance.