Check the endpoint device and modem safely before reporting the fault to the provider or a technician for Wi-Fi disappearing or no longer broadcasting.
📍 Area:Detecting your location…
Quick checks before you call
Is only one device affected, or are all devices offline?
Does the modem have power, is the Wi-Fi name visible, and what do the Internet or LOS lights show?
Is there a local power outage or a visibly loose, bent, or damaged cable?
What can you do?
Turn Wi-Fi off and on again on the affected device
Restart the modem once and wait for its normal lights
Check power and network cables without removing the fibre connector
Note the account number, address, and light status before contacting the provider
Still need help?
Do not continue if you are unsure. Find a qualified provider near you for safe assistance.
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