Common issues and incidents

Power outage

Check the extent of the outage and contact the electricity provider responsible for your area.

🔌

Short circuit

Prioritize isolating the power supply and reducing the risk of fire.

Burst water pipe

Shut off the water, limit damage, and find the right repair provider.

Blocked toilet

Stop flushing, prevent an overflow, and find a suitable drain-unblocking service if the blockage does not clear.

🚰

Leaking tap

Shut off the appropriate water supply, limit waste, and find a plumber when the tap no longer seals.

Leaking water pipe

Locate the leak, shut off the water, and limit damage before a plumber arrives.

Weak electricity

Identify the signs of weak or low-voltage electricity from a safe position and contact a suitable electrician or electricity provider.

Unstable electricity

Identify the signs of unstable or intermittent electricity from a safe position and contact a suitable electrician or electricity provider.

Breaker keeps tripping

Identify the signs of a circuit breaker that keeps tripping from a safe position and contact a suitable electrician or electricity provider.

Burning socket

Identify the signs of a burning or overheating socket from a safe position and contact a suitable electrician or electricity provider.

Dead socket

Identify the signs of a socket with no power from a safe position and contact a suitable electrician or electricity provider.

Electrical leakage

Identify the signs of electrical leakage or a mild shock from a safe position and contact a suitable electrician or electricity provider.

Burning wire

Identify the signs of a burning or unusually hot wire from a safe position and contact a suitable electrician or electricity provider.

Electrical burning smell

Identify the signs of a burning smell that may indicate an electrical fault from a safe position and contact a suitable electrician or electricity provider.

Partial power outage

Identify the signs of a partial power outage at home from a safe position and contact a suitable electrician or electricity provider.

Area water outage

Locate the a local water outage problem, limit damage, and contact the water provider or a suitable plumber.

Low water pressure

Locate the low water pressure problem, limit damage, and contact the water provider or a suitable plumber.

Discoloured water

Locate the yellow, cloudy, or otherwise discoloured water problem, limit damage, and contact the water provider or a suitable plumber.

Unusual water smell

Locate the water with an unusual or strong chlorine smell problem, limit damage, and contact the water provider or a suitable plumber.

Burst public water pipe

Locate the a burst public water pipe problem, limit damage, and contact the water provider or a suitable plumber.

Leaking toilet

Locate the a leaking or constantly running toilet problem, limit damage, and contact the water provider or a suitable plumber.

Overflowing water tank

Locate the an overflowing water tank problem, limit damage, and contact the water provider or a suitable plumber.

Broken tank float valve

Locate the a broken water-tank float valve that does not shut off problem, limit damage, and contact the water provider or a suitable plumber.

Blocked drain

Stop adding water, prevent overflow, and find a suitable drain service for a blocked drain that will not clear.

Blocked sink

Stop adding water, prevent overflow, and find a suitable drain service for a blocked sink.

Blocked drainpipe

Stop adding water, prevent overflow, and find a suitable drain service for a blocked or slow drainpipe.

Bad drain smell

Stop adding water, prevent overflow, and find a suitable drain service for a bad drain or sewage smell.

Sewage backup

Stop adding water, prevent overflow, and find a suitable drain service for sewage backing up into the home.

Full septic tank

Stop adding water, prevent overflow, and find a suitable drain service for a full septic tank.

Septic tank backup

Stop adding water, prevent overflow, and find a suitable drain service for a septic tank backing up.

Pump will not run

Check the water and power supply from a safe position, then find a pump technician for a water pump that will not run.

Pump does not lift water

Check the water and power supply from a safe position, then find a pump technician for a pump that runs but does not lift water.

Pump electrical leak

Check the water and power supply from a safe position, then find a pump technician for a water pump showing electrical leakage.

Water heater electrical leak

Identify the signs of a water heater showing electrical leakage from a safe position and contact a suitable electrician or electricity provider.

Home emergencies

Locked out

Check backup options and find a transparent, nearby locksmith.

Lost house key

Verify access rights, check lawful backup options, and find a suitable locksmith for a lost house key.

Broken key in lock

Verify access rights, check lawful backup options, and find a suitable locksmith for a key broken inside the lock.

Stuck lock

Verify access rights, check lawful backup options, and find a suitable locksmith for a lock that is stuck or will not turn.

Dead electronic lock battery

Verify access rights, check lawful backup options, and find a suitable locksmith for an electronic door lock with a dead battery.

Electronic lock will not open

Verify access rights, check lawful backup options, and find a suitable locksmith for an electronic door lock that will not open.

Forgotten electronic lock code

Verify access rights, check lawful backup options, and find a suitable locksmith for a forgotten electronic lock code.

Safe will not open

Verify access rights, check lawful backup options, and find a suitable locksmith for a safe that will not open or has a forgotten code.

Roller door will not open

Keep clear of moving parts, check power or obstructions from a safe position, and call a technician for a roller door that will not open.

Roller door will not close

Keep clear of moving parts, check power or obstructions from a safe position, and call a technician for a roller door that will not close.

Jammed roller door

Keep clear of moving parts, check power or obstructions from a safe position, and call a technician for a jammed or misaligned roller door.

Broken roller-door remote

Keep clear of moving parts, check power or obstructions from a safe position, and call a technician for a broken roller-door remote.

Broken glass door

Keep clear of moving parts, check power or obstructions from a safe position, and call a technician for a broken glass door.

Stuck glass door

Keep clear of moving parts, check power or obstructions from a safe position, and call a technician for a glass door that is stuck or difficult to open.

Banking

💳

Lost bank card

Block the card as quickly as possible and contact the bank through its official channel.

🔐

Compromised bank account

Secure access through official channels, protect linked accounts, and preserve evidence of suspicious activity.

Telecommunications

📱

Internet outage

Check your equipment before reporting the problem to your provider.

Wi-Fi connection problem

Check the device and modem safely before reporting a fault or calling a Wi-Fi technician.

Slow Internet

Check the endpoint device and modem safely before reporting the fault to the provider or a technician for slow Internet or Wi-Fi.

Intermittent Internet

Check the endpoint device and modem safely before reporting the fault to the provider or a technician for intermittent Internet that drops in and out.

Red modem LOS light

Check the endpoint device and modem safely before reporting the fault to the provider or a technician for a modem showing a red LOS light.

Modem has no signal

Check the endpoint device and modem safely before reporting the fault to the provider or a technician for a modem that receives no signal.

Weak Wi-Fi

Check the endpoint device and modem safely before reporting the fault to the provider or a technician for a weak Wi-Fi signal.

Wi-Fi disappeared

Check the endpoint device and modem safely before reporting the fault to the provider or a technician for Wi-Fi disappearing or no longer broadcasting.

Faulty router

Check the endpoint device and modem safely before reporting the fault to the provider or a technician for a faulty router or Wi-Fi modem.

Lost items

📱

Lost phone

Suspend the SIM, locate or lock the device, and protect important accounts as soon as possible.

🪪

Lost identity documents

Record the loss and contact the right authority for a replacement identity card, driving licence, or passport.

Lost keys

Identify the lock, choose the right locksmith or manufacturer, and replace the lock if the key may be found by someone else.

Home and building

Water-damaged ceiling

Assess the extent, restrict access to unsafe areas, and find a repair professional for a ceiling with water damage or leaks.

Water-damaged wall

Assess the extent, restrict access to unsafe areas, and find a repair professional for a damp or water-damaged wall.

Leaking roof

Assess the extent, restrict access to unsafe areas, and find a repair professional for a leaking roof.

Damaged metal roof

Assess the extent, restrict access to unsafe areas, and find a repair professional for a sheet-metal roof damaged by wind or a storm.

Cracked wall

Assess the extent, restrict access to unsafe areas, and find a repair professional for cracks appearing in a wall.

Cracked ceiling

Assess the extent, restrict access to unsafe areas, and find a repair professional for cracks appearing in a ceiling.

Home appliances

AC will not turn on

Check basic symptoms, disconnect the appliance when needed, and prepare details for a technician when facing an air conditioner that will not turn on.

AC leaking water

Check basic symptoms, disconnect the appliance when needed, and prepare details for a technician when facing an air conditioner leaking water.

Bad-smelling AC

Check basic symptoms, disconnect the appliance when needed, and prepare details for a technician when facing an air conditioner with an unusual smell.

AC error

Check basic symptoms, disconnect the appliance when needed, and prepare details for a technician when facing an air conditioner showing an error code.

Refrigerator not cooling

Check basic symptoms, disconnect the appliance when needed, and prepare details for a technician when facing a refrigerator that is not cooling or freezing.

Refrigerator will not run

Check basic symptoms, disconnect the appliance when needed, and prepare details for a technician when facing a refrigerator with no power or operation.

Refrigerator leaking water

Check basic symptoms, disconnect the appliance when needed, and prepare details for a technician when facing a refrigerator leaking water.

Refrigerator icing up

Check basic symptoms, disconnect the appliance when needed, and prepare details for a technician when facing a refrigerator or freezer building up abnormal ice.

Washing machine will not run

Check basic symptoms, disconnect the appliance when needed, and prepare details for a technician when facing a washing machine that will not run or power on.

Washing machine will not spin

Check basic symptoms, disconnect the appliance when needed, and prepare details for a technician when facing a washing machine that will not spin.

Washing machine will not drain

Check basic symptoms, disconnect the appliance when needed, and prepare details for a technician when facing a washing machine that will not drain.

Washing machine shaking

Check basic symptoms, disconnect the appliance when needed, and prepare details for a technician when facing a washing machine that shakes or makes loud noise.

Water heater not hot

Check basic symptoms, disconnect the appliance when needed, and prepare details for a technician when facing a water heater that does not heat water.

Water heater leaking water

Check basic symptoms, disconnect the appliance when needed, and prepare details for a technician when facing a water heater leaking water.

Induction cooker not working

Check basic symptoms, disconnect the appliance when needed, and prepare details for a technician when facing an induction cooker that will not work.

Induction cooker error

Check basic symptoms, disconnect the appliance when needed, and prepare details for a technician when facing an induction cooker showing an error code.

Water purifier has no output

Check basic symptoms, disconnect the appliance when needed, and prepare details for a technician when facing a water purifier with no or weak output.

Leaking water purifier

Check basic symptoms, disconnect the appliance when needed, and prepare details for a technician when facing a leaking water purifier.

Gas and fuel

Out of gas

Prioritize ventilation and avoid ignition sources, then contact the gas provider or emergency responders for an empty gas cylinder.

Gas leak

Prioritize ventilation and avoid ignition sources, then contact the gas provider or emergency responders for a gas leak.

Gas smell at home

Prioritize ventilation and avoid ignition sources, then contact the gas provider or emergency responders for an unusual gas smell at home.

Gas stove will not ignite

Prioritize ventilation and avoid ignition sources, then contact the gas provider or emergency responders for a gas stove that will not ignite.